“The most extensive library of games I have ever seen”
Prepare to set sail on of the most hospitable casino journeys you will find. Casino Cruise is the destination, and when you arrive, you will think you landed in casino heaven.
Casino Cruise was developed with the players in mind. Their mission is to provide the luxury and level of customer service you would expect from a top of the line cruise ship, and integrate that into their casino.
This is all a great idea, but every casino says their customers are important and strive to take care of them don’t they? Casino Cruise not only makes it their mission; they actually have proof by having the highest ratio of customer service agents to players in the industry.
Based in Malta and licensed by the UK Gambling Commission, Casino Cruise is on the up and up when it comes to legality.
The software is unique at first glance with its blog 2.0 like atmosphere. It looks more like an actual website, rather than some spammy casino. Which is definitely refreshing and a good thing.
Upon visiting the home page for the first time, I was a bit overwhelmed, yet excited at the same time. Being a NetEnt fan boy, I could immediately tell that this casino had NetEnt games. In case you don’t already know this, NetEnt is my favorite software provider.
Anyway, I won’t bore you with my rave about how NetEnt is the greatest ever. I’ll save that for later.
My point is, casinos that use NetEnt software are usually the best I use. But here’s what makes Casino Cruise so great; and yet more proof they are out to serve the customer’s needs. Aside from using NetEnt software, they also employ various software providers to give them an extensive list of over 1,000 casino games. This gives you one of the largest casino game libraries online with a great mix of creativity and design from the top providers like Play N Go, NetEnt and Microgaming.
The best part of the software is that all games are flash based, or instant play. No download is required, and the casino is available on most mobile devices by downloading it from the Apple Store.
Players from most European countries are welcome, as well as Australia, African nations, Canada and some parts of Asia. They support multiple languages that include – Swedish, German, Norwegian, Finnish, Russian and of course English.
- Casino URL: www.casinocruise.com
- Company name: Genesis Global Limited
- Casino Established: 2014
- License: Curacao, Malta, UK
- Casino type: Mobile, No Download
- Evolution Gaming
- Play'n Go
- Languages available: English, Finnish, German, Norwegian, Russian, Swedish
- Restricted countries: Spain, USA
- Currencies: AUD, CAD, EUR, GBP, NOK, SEK, USD
- Payment options: Bank Wire, EcoPayz, Euteller, Mastercard, Neteller, Paysafe, POLi, Skrill, Trustly, VISA
- Cash out time: 0-24 hours for EWallets – Up to 5 Days for All Others
Games and software
If you haven’t skipped through to this part, you know that Casino Cruise uses a mix of software providers like NetEnt, MicroGaming and Evolution.
This collection of providers compiles a list of over 1,000 games to be played.
- Video Slots
- Classic Slots
- Table Games
- Video Poker
- Live Dealer Games
The more popular games, and my favorite are the video slots. My friends will tell you that I’m a Blackjack junkie, which I am – but I do love a good slot as well. Especially when it comes from NetEnt. If you have never played a NetEnt slot, you are in for a treat. My personal favorites are Gonzos Quest and the new Guns N Roses slot.
Not to discredit the other software providers, they each have something unique and valuable to offer as well. For example, MicroGaming has provided most of the jackpot slots that include the world famous Mega Moolah. This is a progressive jackpot slot that has set records for largest jackpot won online. There’s a total of 17 jackpot games with millions in prizes up for grabs.
When it comes to table games, Casino Cruise has one of the widest selections, if not the widest of any online casino in my experience. From Blackjack and Roulette, to Casino Poker and everything in between. Even multiple variations of all the top games will be found.
The live dealer section is fairly new to Casino Cruise as of 2016. I wasn’t expecting much to be honest. However, to my surprise, they have 17 live dealer games running 24/7. Granted many of these tables are simply different wagering limits, but most sites won’t even offer this.
I want to elaborate on the live dealer games just a bit. The games are shot in HD and from different angles. Something I’ve never seen before. It’s more like watching a reality show. Adding to the cool factor is that the dealers are some of the friendliest I’ve had the pleasure to play with.
The dealers I encountered were chatty, conversed with the players and even spoke a bit about their personal life. Some may see this as unprofessional, but I enjoy the light atmosphere and casual game play. You really feel a part of the game and it doesn’t feel robotic like other live dealer casinos.
The whole point of live dealer games is to provide the experience of playing in a live casino. Casino Cruise comes the closest to this of any casino I have experienced.
Casino Cruise is also available as a mobile casino by downloading it from the Apple Store. It works across multiple platforms and includes many of the games you find using the desktop browser.
The software providers dictate how good, or bad a mobile casino is. And since Casino Cruise only uses the best, you can be sure that mobile casino will be an exceptional experience.
Promotions and bonuses
You would expect a cruise type atmosphere in a casino to be filled with promotions and player rewards. You would be correct in this way of thinking. I know my readers are smart cookies. That’s why I love you.
The main bonus is a new player deposit bonus worth up to £1,000 – plus 100 free spins. The deposit bonus is broken down in to 4 separate bonuses.
- 1st Deposit 100% match up to £200
- 2nd Deposit 50% match up to £200
- 3rd Deposit 25% match up to £300
- 4th Deposit 25% match up to £300
The best bonus is obviously the 1st. This is also when you get the 100 free spins. In my opinion, if you only get the free spins and the 1st deposit bonus, you’re doing just fine.
Typical terms and conditions will apply and they can be a bit confusing with all that lawyer jargon; so, Ill break it down for you in a Bonus for Dummies way.
Any bonus must be wagered at least 40x the bonus amount. A minimum deposit of £20 is required, and you must check the box to claim the bonus when making a deposit. Video slots count as 100% towards the bonus rollover. Classic slots which will be under their specific tab will count as 75%. Table games count as 10%. And video poker will count as 5%.
The free spins will be given to you 20 at a time every 24 hours. You will have the entire 24-hour period to use those free spins on the Starburst slot only.
Some countries will not be eligible for bonuses, so be sure to either contact customer support, or check the terms and conditions.
Were on the home stretch here folks, so let’s go out with a bang.
Being service oriented, Casino Cruise steps up to the plate with superior customer service. All support agents are trained to their specific requirements and excel at providing some of the best support you will find.
Support is available using one of many options.
- Phone Support
- Live Chat
- Call Back
Casino Cruise is one of the only casinos that use the call back feature. This is a method that allows you to give them a contact number, and they will call you. No more waiting on hold forever. Go on with your day and let them cater to you. This iS how it should be.
You can’t miss the live chat feature either. It’s always hanging around and follows you everywhere – literally. You will see a boat anchor that you can click on for live chat. When you go to a new screen, it’s there. If you scroll down, the anchor follows you. Just another reminder how dedicated they are to support.
Security and Payments
Casino Cruise is licensed in one of the most respected gambling environments around. Based in Malta, they are regulated by the Malta Gaming Commission, as well as the UK Gambling Commission. This equates to two sets of eyes watching over them.
To add further security, their games and software are routinely audited by 3rd party providers to ensure game play is always safe and fair.
The cashier is included in the scope of regulation to add safety and protection for you, the player. All funds are kept separate and meet all requirements outlined by both gambling commissions.
Now that we got the legal stuff out of the way, and we are 100% certain Casino Cruise is safe, we can talk about depositing and cashing out your winnings.
Deposits are just a click away and many forms of payment are accepted.
Other, country specific options may also be available inside your cashier.
All deposits are instant with the exception of WebMoney and Bank Transfers which can take up to 5 days.
The minimum deposit is just £8.
Cashing out is just as easy and depending on the method you choose, could take as little as 1 second to receive. E wallets such as Neteller and Skrill will be instantly processed. Other methods like Visa and MasterCard, could take up to 5 days. General cash out times for these methods based on customer reviews average 3 days with 48-hour processing times being the most.
Being conscious of player tendencies, Casino Cruise has options to limit the amount you deposit and even play during specific time frames. This allows you to control your gambling and be a responsible player. Casino Cruise, and I for that matter, never want to see someone go beyond their means when it comes to gambling.
If you should have a gambling problem, Casino Cruise is a member of Gamblers Anonymous, a site dedicated to helping those with a problem.
Pros and Cons
Casino Cruise has the most extensive library of games I have ever seen. I have not played them all, but just knowing I could lock myself in a room and gamble for weeks without playing the same game twice is good enough for me.
Being built around customer support has given them a stellar resume when it comes to customer satisfaction. Upon reading player reviews across numerous sites, the overwhelming majority were positive. I want to reiterate my complaint about not supporting the Spanish language. It’s one of the most commonly spoken languages on earth. To add to this pitfall of the site, they choose to accept players from places like South Korea, Turkey and other countries that speak a language not supported by Casino Cruise.
I get it that you can’t provide support in every language, but I have seen other casinos with a much wider coverage in the language department. Having only 5 languages supported just doesn’t cut it these days.
Let me end by saying that Casino Cruise is one of the best online casinos I have played at. They excel in almost every aspect. From more games, to live support; everything about Casino Cruise is top notch.
With that, I’ll let you decide. Come back and tell me what you think.